Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Craig Harker
Just bought a land rover from Oakwood cars. This is the second car bought this year as bought a BMW in Jan. I cannot fault the vehicles or the service i have received. Craig was always on hand to help and really couldnt do enough for me. If you are looking to buy a new car i highly recommend OAKWOOD CAR SPECIALISTS.
Fergus Harding
Just bought an Audi from Craig at Oakwood SC. Fantastic customer service, extremely helpful, reliable, bent over backwards to satisfy by needs as a customer and even arranged delivery to my house 300miles away!! Highly recommend contacting Craig as he offers an amazing sales service & after sales care.
Adrian Hewett
Couldn't ask for a better experience when purchasing a used car. I have had some shocking times in the past but Craig was straight down the line and offered a no hassle service making me feel at ease and not pressured. Would definitely recommend anyone use Oakwood when looking for their next car.
Roy Watson
Bought a Subaru Impreza from here 2 weeks ago, excellent customer service 1 or 2 problems with the car after purchase but quickly rectified, would highly recommend and will purchase from here again.
ThudV8
Nice people to deal with both in sales and service. I would be more than happy to buy a car there again. Thanks!
Mark Vickers
I bought a dodge 4x4 last weekend from Oakwood, the service was second to none. The vehicle was serviced, valeted and dieseled up prior to picking it up, overall service was excellent. I will be buying my next car from Oakwood. 10 out of 10.
ANDREA CARMICHAEL
SUPERB SERVICE HIGHLY RECOMMEND THIS DEALER, BEST SELECTION OF CARS, GOOD LUCK WITH THE EXPANSION GUYS..
Mrs Joanne Hancock
Brilliant service from Oakwood. My husband and i would highly recommend this dealership. Perfect service from start to finish..

Adam Brooks
We purchased a vw camper blind from the guys at Oakwood after seeing it online. I was obviously dubious due to not seeing the vehicle beforehand however Craig at Oakwood was very open and honest about the vehicle and it was exactly as promised when we travelled 150 miles to view and collect the van. In short the van was in amazing condition and exactly what was promised. The transaction was very smooth and easy with Craig taking reaponsability for all of the paperwork. I found the staff friendly and welcoming and easy to deal with. The van drove perfect and it was obvious they had prepped the vehicle. The van developed a small problem which was unavoidable and no fault of the guys at Oakwood. Without question they collected the vehicle from my home address and delivered a courtesy car. I was kept up to date on a daily basis with the progress of the repair. The vehicle was then delivered back with us repaired. And didn't cost me a penny. The whole process was a breeze and now we have a perfect camper van that was a very reasonable price that will give us years of family holidays and memories. I can't thank the guys at Oakwood enough for the excellent service. Keep up the good work guys, we will defo be back in the future and thanks again for all of your hard work and efforts."
Paul Brown
Best choice of cars in the area!! Have yet to purchase a car from this dealer but i have had my car serviced here. 5 stars!!
Will buy one hopefully next year :-))))
Brian Mcloud
Excellent and friendly service from Craig. We had a minor fault 2 months after purchase, we were helped by David who dealt with our RAC Warranty repair. We even had a courtesy car for a day, which was a great help. Highly recommend this dealership.
Keven Hall
1st class and honest just what I look for in a garage!!! Can't fault Craig & his staff!!! Very helpful and genuinely really nice people. Will be back and recommend them to friends & family
Jonathan Graham
Oakwood exceeds the definition of what customer service should be like. We have recently purchased a Range Rover Sport HSE. We live in South London and we were spending nearly £20,000 (which is nearly £2k cheaper than they are here!!) so trust was a big issue. From our first phone call, to being put through to their sales team, it made us feel comfortable. We used their logistics service to have our new car delivered after 4 days of leaving a deposit. Of course the doubt is there in the beginning, I'm quite sceptical like most people buying a used car from such a distance without viewing it first. We were sent many photos of the car and even a video. It was described perfectly, even the 2 very minor stone chips above the bonnet badge were shown in close up images. Overall a very pleasant and easy transaction. I would like to thank Craig (salesman) for providing such a good service. We will recommend Oakwood to anyone!!! 5 Stars!!
Terry Appleby
Very happy :-)
We will recommend Oakwood to anyone!!!
Mike Stanley
Very helpful staff and happy with our car, thanks again...

Mike
Sara Jones
Best deal on our Q5 by far...Tyneside Audi had the same car with similar miles for £2000 more!!! X
Peter Johnston
Fantastic service from a great garage!! Many thanks!!
John Thompson
Supplied us with a beauty Focus RS. Our second car from Oakwood in 2 years. Brilliant service from start to finish. Our first car had a problem with the alternator after 5 month, RAC warranty paid for this with no hassle. We were very pleased as it cost over £500 fitted, from our local garage.
Many thanks Oakwood sales team. :-)
Lee Glasgow
Definitely recommend this garage.

Salesman 'Craig' was very helpful in getting the car ready for me and as i hadn't viewed car prior to collection, it was just as good as he described.

After sales service was also great. Car developed a small fault after a week so was booked in to be looked at and fault was sorted in a couple of hours.
Mr & Mrs Stanhope
Great dealership and a good group of guys, everyone of which were very helpful and made our buying experience an absolute pleasure.

We'll be back for our next.....
Mr Angus
Superb vehicle, super sales guy Craig.
Mr Moran
Looked after us from start to finish 100%
Mrs Hunter
They treated me absolutely fantastic nothing wa a problem to them Craig didn't rush me like most showrooms have done in the past wished I had gone to them for my first car
Mr Edwards
I travelled a long way to view/purchase the car (150 miles) and when I arrived, to my relief, it was exactly as described. The staff were polite and weren't over-pushy trying to force a sale which irritates myself and no doubt others. Covered 850 miles in the car so far and it's been faultless. Everything on the car works as it should. I even got a text from Mike (dealer) after I left a Google review thanking me for my business and positive review, which was a nice touch. Overall I couldn't be happier with the car, and I wouldn't hesitate to use Oakwood again in the future. Can't comment on after-sale services as I haven't needed any.
daved74
Fantastic service from Craig, Car as described & ready on time. A good part exchange price given so overall a hassle and fuss free purchase. Recommended...!!
Mr Duff
Excellent all round service
Mr Scott
There always happy to help and make u feel welcomed there
Mrs Draper
The staff were great . Every thing was as promised when we collected the car , we will use the garage again
Ms Young
Helpful friendly staff. Excellent selections of cars.
Mr Smith
Oakwood made the purchase of my car very easy and went out of their way to help, also picked me up from metro. Highly recommend Oakwood and would do business with them again.
Mr Chuck
They were very helpful. Answered questions we asked.
Miss Robertson
Very friendly, excellent prices. Very happy with my new car! :-)
Miss Wardle
Very friendly helpful and pleased with overall service
Mr Jirnez
Purchased car and it was delivered to our door as promised a few days later. Few initial problems with the car which were sorted immediately by the garage. Phoned several times regarding the car and a prompt response every time with good advice re RAC. When problem was fixed car was delivered back to our home which was very helpful as I work full time.
Mrs Mullin
Honest and informative sales man called Craig. Not pushy, laid back attitude made us feel comfortable.
Mr Ash
No hassle, straight forward purchase without any bullshit or hard sell!
Mr Claxton
Absolute pleasure to deal with from start to finish . Great finance deal and part exchange price. We've bought cars from Oakwood before and we will buy again. Very happy!!!
Mr Elkin
Car ready on time. Free mot before pick up. No problems at all
Ms Reed
Craig was friendly, had good sense of humour and i didn't feel pestered when i walked around looking at the cars, he let me take the car out for test drive on my own so I didn't feel pressurised and overall I would definitely recommend Oakwood!
Mr Iceton
First class service from initial phone call to collection of our beautiful Audi Q5. Can't thank the team at Oakwood enough
Mr Teah
Most of the service I received was great overall quite happy
Mr Merrick
Nothing too much trouble. Very helpful
Mr Graham
Very friendly and very helpful and couldn't do enough for you. I would definitely use them again for my next car.
Mrs Reay
From the initial visit the staff have been extremely helpful and friendly.